Contact Survetify
Operational response targets are one Australian business day for normal support and as soon as practicable for credible security incidents. These are service goals, not contractual service levels unless an Order Form says otherwise.
Account access and passwords
Survetify is invitation-only. If you cannot sign in:
- Confirm you are using the exact work email that received the invitation.
- Ask your organisation Owner or Survey Manager to confirm that your membership is active and assigned to the correct organisation/projects.
- If your invitation or password recovery link expired, email support@survetify.com from the account email and request a fresh secure link.
Product support
For a problem with drawings, AI analysis, Survey Requests, scheduling, JXL, Setout close-out, notifications or another feature, include the minimum information needed to reproduce the issue. Avoid attaching confidential plans unless we ask you to upload them through an approved secure channel.
- organisation and project name;
- affected request/drawing reference, not the whole confidential file where avoidable;
- device type, operating system and Survetify app version;
- what you expected, what happened and approximate time;
- screenshot with unrelated personal/project information removed; and
- whether the issue blocks field work or is a general usability problem.
Support does not replace the Customer's field verification, survey management or workplace-safety process.
Security incident or vulnerability
If you suspect unauthorised access, exposed credentials, cross-organisation data access or a security vulnerability, email security@survetify.com immediately with SECURITY in the subject.
- Do not test against another customer's account or download data that is not yours.
- Do not publish the issue before we have had a reasonable opportunity to investigate and protect customers.
- Preserve timestamps and the minimum evidence needed to explain the issue.
See our Security & Responsible Disclosure page.
Privacy, access, correction and deletion
Email privacy@survetify.com for personal-information access, correction, privacy complaints or consent questions. To request account/data deletion, use the authenticated mobile path under More → Privacy & Account or visit our public deletion page.
Support boundaries
Survetify support can explain product behaviour and investigate technical issues. It cannot approve a datum, design, boundary, field methodology, tolerance, control network or professional deliverable. Those decisions remain with the Customer and appropriately qualified personnel.
Survetify is not an emergency service. For immediate risk to people, property or active field work, stop the work, follow the site's safety procedure and contact the responsible site or emergency authority first.