Request deletion
If you can sign in to Survetify Mobile, open More → Privacy & Account → Request account deletion. This creates a verified request linked to the authenticated account.
If you cannot sign in or no longer have the app, send the request from the email address used for your Survetify account:
Information included in an approved request
Subject to verification, authority and lawful retention, we will delete or de-identify information such as:
- your Survetify authentication identity and active sessions;
- active mobile push tokens;
- personal profile and contact fields associated only with your account;
- personal support or product communication no longer reasonably required; and
- personal content that is not required as part of a customer organisation's legitimate project, safety, audit, contractual or legal record.
We will also request corresponding action from service providers where required and technically applicable.
Limited information we may retain
Deletion does not necessarily erase every reference immediately. We may retain the minimum information reasonably required for:
- security, fraud prevention and proof that the deletion request was completed;
- financial and Australian recordkeeping obligations;
- legal claims, disputes, insurance or regulatory requirements;
- customer project audit trails, field safety evidence and signed Setout handovers; and
- temporary encrypted backups until normal rotation removes them.
Where practical, retained records are de-identified, access-restricted or reassigned so they no longer function as an active user profile. We do not retain a full account merely because deletion is inconvenient.
Customer organisation records
Survetify is a business platform. Drawings, requests, survey records, JXL files, audit events and Setout sign-offs may belong to the customer organisation rather than the individual User. Removing them could affect safety evidence, project delivery or another person's rights.
We may therefore coordinate with an authorised organisation owner and delete, de-identify or reassign the personal element while preserving the legitimate business record. We will explain material retention to the requester where permitted.
What happens next
- Receipt: we record the request and confirm the correct contact channel.
- Verification: we verify control of the account email and clarify the request if needed.
- Assessment: we locate relevant account, organisation, file, support, AI usage and audit information.
- Action: we delete, de-identify or lawfully retain the applicable records and revoke account access.
- Confirmation: we confirm completion and describe any limited retention.
We aim to complete verified requests within 30 days after receiving the information reasonably needed to process them. Complex organisation-controlled or legally restricted records may require longer; if so, we will explain the reason and expected timing.
Read the full Privacy Policy or contact privacy@survetify.com.